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COVID-19 Update

At SUBHOME, we are continuously monitoring the development of COVID-19 around the world and the countries where we operate our suites and business. Here you can read about our routines and procedures regarding guest health and safety in relation to COVID-19.

As it has always been, the safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve. We will continue to update this page with the latest information regarding travel safety, booking flexibility.


Health and Hygiene – Updated as of March 12, 2020

We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous:

  • Our hotel teams are receiving ongoing briefings and enhanced operating protocols.

  • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of a hospital-grade disinfectant.

  • We will continue to adjust the food and beverage service in accordance with current food safety recommendations.

  • We have increased the deployment of hand sanitizers

We have activated our regional and global response teams to provide around-the-clock assistance to our hotels and are prepared to act swiftly should we be alerted to a case of coronavirus at one of our properties.

Security precautions that anyone can take to protect themselves and others from COVID-19

  • Frequent hand washing

  • Have hand disinfection ready

  • Avoid unnecessary hand contact

  • Avoid touching eyes, mouth and nose

  • Cover the mouth with the elbow when coughing and sneezing

  • Keep at least one meter away from coughing or sneezing persons

All of our hotels are open and operate as normal, and with safety as our main priority and we are taking every precaution in order for our guests to feel safe when staying or visiting out hotels.

This information is valid until further notice and may be updated.



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