terms & conditions
BY MAKING A BOOKING FOR A STAY AT A PROPERTY OWNED, MANAGED OR OPERATED BY SUBHOME YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED WITH YOUR BOOKING.
The following terms and conditions apply to your access and the use of this site (“Site”). You agree to be bound by these terms and conditions without limitation or qualifications by accessing any page of this Site.
Your contract is with Subhome Management Sdn Bhd and its associates, related companies, subsidiaries and affiliates (collectively, “SubHome”) who manages luxury service suites in prominent locations in Malaysia or elsewhere (“Property or Properties”).
In these Terms and Conditions, the words “we” or “us” means SubHome and its employees, officers, agents, suppliers and vendors, and use of the words “you” or “guest(s)/Guest(s)” means any and all persons for whom a Property is reserved
Booking or reservation may be made online at subhome.my for any of our Property.
Full payment must be made at the time of booking. We accept payment by Visa or Mastercard credit/debit cards, or online bank transfers for most of the Properties.
The available payment options are displayed during the booking process on our SubHome Website. A payment processing fee may apply.
Once your booking has been successfully completed, a Booking Confirmation will be issued in respect of each Property booked and sent to the email address provided in your registered account. You MUST produce your Booking Confirmation(s) upon check-in at the Property, together with your original valid photo identification document (national registration identity card, passport, driver’s licence or other identification card or document as the Property may require). If you do not receive your Booking Confirmation(s) within twenty-four (24) hours from the time of booking, please contact us via the SubHome Website (Please refer to Contact Us).
Credit card bookings made within five (5) days prior to check-in date will require presentation of the credit card used for payment of the booking during check-in. Failure to do so may delay your check-in process.
The ‘Guest’ named in the Booking Confirmation must be the person staying at the Property otherwise we reserve the right to cancel the booking.
At all times during the booking process, you will be advised to ensure the accuracy of your booking details (guest details, stay dates, Property types, Property rates, number of guest(s)). SubHome will not be responsible or liable for errors in booking details.
Bookings are accepted subject to the availability of the Property.
Property rates shown on the SubHome Website are charged on a per Property per night basis.Property rates may or may not include service tax, service charge and/or other similar charges or tax subject to the requirements of the location where the Property is located. These will be charged at the prevailing rates and are payable in the currency country where the Property is located.Property rates and details are correct at the time of publication and are subject to change without notice.
TOURISM TAX (TTX)
Pursuant with the Tourism Tax Act 2017, a charge of RM 10.00 per Property per night Tourism Tax (TTx) will be levied on tourist(s) and non-resident guest(s). Malaysian citizens and permanent residents with MyPR cards are exempted from the payment of TTx. TTx will be collected at check-in and is payable by cash or credit card. TTx is excluded from Property rates.
SubHome property types are and may vary among our Properties in different locations.
You may not bring the following into any of the Properties:
pets (except for registered guide dogs) or livestock
pillows, bed sheets, duvets or other items of bedding
durians, mangosteens and dragon fruits
SubHome reserves the right to remove and/or confiscate any of the above items found in any Property immediately without notice to you and to charge you for any costs incurred for taking such action or for any loss or damage caused to the Property, premises or property or to any Property’s guests or third party as a result of your failure to comply with this policy.
SubHome further reserves the right to ask you to leave the Property and remove your belongings from the Property immediately if we shall, in our sole opinion, deem that you have used the Property in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the Property, the Property’s premises, the other Property’s guests, our staff or any other persons or the reputation of SubHome, without any compensation and/or any reimbursement to you.
SubHome is committed to providing a smoke-free environment in all of the Property’s premises. Smoking is prohibited in any part of the Property’s premises including but not limited to the rooms in the Property, except in any restricted smoking area(s) designated by SubHome (if any) (“Non Smoking Policy”). Failure to comply with this policy shall entitle us to terminate your booking and stay at the Property at our sole discretion and you must leave the Property immediately without compensation or reimbursement. You shall be liable for any costs, loss or damage to the Property, or incurred by other guests or third party, arising from your failure to comply with this policy and SubHome reserves the right to charge you for any such costs, loss or damaged incurred by SubHome or any guests or third party. Please note that a cleaning fee of RM 200.00 will also be charged to any guest who violates the smoking policy.
CHECK-IN AND CHECK-OUT
All Properties operate a strict check-in and check-out policy, the times of which vary from Property to Property. Please refer to the Property’s Schedule.
Booked Property will be held for check-in until 11 am the following day of the scheduled check-in date, after which the booking will be deemed cancelled upon no-show and SubHome shall be entitled to release the booked Property (s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking.
A refundable key card deposit may be required upon check-in at certain Properties to cover loss or damage of the key card issued.
You will be required to check-out of the Property by 12 p.m. If you check-out beyond the stipulated time at the Property of your stay, SubHome reserves the right, without further notice to you, to charge you an additional one (1) night’s stay at the then prevailing Property rate or remove your belongings into the luggage storage facility (luggage storage charges may apply) and deny you further access into the Property. SubHome shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.
CHANGES AND CANCELLATIONS
Payments made for bookings (including Add-Ons, if any) are strictly non-refundable.
Change of Guest name on your booking is allowed if made three (3) full days or more before check-in date subject to a Name Change Fee.
Other than change of Guest name, all bookings cannot be amended, modified or cancelled. Any booking cancellation or failure to arrive on the scheduled check-in date will be treated as a no-show in respect of a booking and will result in the total payment under that Booking Confirmation (including any applicable tax paid) non-refundable and will be forfeited.
Unless otherwise expressly stated, no changes or cancellation will be allowed for promotional bookings. Please read the terms and conditions of the relevant promotion carefully, which terms of promotion shall apply to the booking and shall be binding on you.
Luggage storage is available on selective sites on a first-come first-serve basis only for guests currently staying with the Property to store their luggage or other personal belongings before check-in or after check-out, at the Property’s option. Each item of luggage will be tagged with a luggage identification tag and may only be retrieved by the bearer of the tag. If the tag cannot be produced during collection, we may nevertheless allow the luggage to be collected if the person claiming it can establish, to our satisfaction, his/her right or authority to collect the luggage and SubHome shall not be liable for any loss or damage for releasing the luggage accordingly. Each piece of luggage must weigh no more than 30kgs and may not exceed 28″ x 22″ x 14″ in size. The maximum storage period is one (1) day.
Should your luggage or item remain unclaimed upon expiry of the maximum storage period allowed, SubHome reserves the absolute right and discretion to either continue storing the luggage (luggage storage charges shall continue to apply and you shall be liable for such charges) or to dispose of the luggage or item without any liability to you.
You use the luggage storage facilities at the Property at your own risk. SubHome will not be responsible for loss of or damage to the luggage, the contents therein or your personal belongings (including any valuables, even if we have been advised) during storage or during the disposal process however caused and you hereby release SubHome from any liability in respect thereof
You are liable for any damage howsoever caused to the allocated Property or to the Property’s premises or property caused by you or any persons in your party (whether or not staying at the Property) during your stay. SubHome reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by SubHome as a result of the aforesaid. Regardless, SubHome further reserves the right to commence legal proceedings against you without notice.
RIGHT TO REFUSE ACCOMMODATION
SubHome reserves the right to refuse accommodation to you or any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:
the booking has been paid through fraudulent means
the booking has been altered by anyone other than SubHome or SubHome’s authorised agent or has been tampered with or the Booking Confirmation has been defaced (in which case SubHome reserves the right to retain such booking documentation)
the person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation
as permitted under the provisions of these Terms and Conditions
LIMITATION OF LIABILITY
SubHome is responsible for providing the Property stated in the Booking Confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.
To the extent permitted by law, SubHome do not accept any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule (collectively, “Force Majeure”).
Without affecting any statutory consumer rights or other laws that cannot be lawfully excluded or limited, SubHome will not be liable for loss of any kind whatsoever arising out of, caused by, attributable to or resulting from your booking, use of the SubHome Website or stay at the relevant Property even if caused or contributed to by SubHome’s negligence, wrongful act / omission or breach of these terms and conditions or breach of duty or otherwise.
All activities have inherent risks to health and safety and SubHome will not be responsible for any eventualities related to any activities or services booked through the SubHome Website or during your stay at a Property.
SubHome will not be responsible for any loss or damage of the Guest’s property left in the Property and/or the Property’s premises at all times. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury and money/valuable belongings.
NOTWITHSTANDING ANY CONTRARY PROVISION HEREIN, IN NO EVENT SHALL SUBHOME OR THEIR RESPECTIVE AFFILIATES, AGENTS, REPRESENTATIVES OR LICENSORS BE LIABLE TO YOU FOR ANY LOSS OR INJURY OR ANY DAMAGES, EITHER DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR LOST SAVINGS) RESULTING FROM OR IN ANY WAY CONNECTED TO THE SITE OR THESE TERMS & CONDITIONS, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
PRIVACY & DATA PROTECTION
This Site only collects personally identifiable information with your knowledge and express consent. You are entitled not to submit your personally identifiable information or to decide what communications you want to receive from us. However, incomplete information may affect or prevent the processing of certain transactions.
SubHome will retain all personal information you provide during booking. By making a booking with us or using the Website, you consent to our use and/or disclosure of your personal details to our business partners, branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as SubHome may, in our sole and absolute discretion, deem necessary for the following purposes:
to process your booking and for other administrative purposes
to provide you customer support and services
to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires. You may unsubscribe from these at any time by clicking on the “unsubscribe link” on the relevant email communications.
We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.
We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.
Please be reminded to regularly review and update your personal identifiable information. You can review, update and/or correct your information by contacting our customer service officer and requesting an access form. Likewise enquiries and complaints may be lodged with us. Please note that in an effort to prevent the unauthorised disclosure of your personal identifiable information, you may be asked to provide proof of identity or other authentication materials together with the completed access request form.
We use commercially reasonable steps to protect your personally identifiable information we collect from any loss, misuse, modification, unauthorised or accidental access or disclosure, alteration or destruction. However, due to the pace of development of internet technology and other factors beyond our control, we cannot guarantee that communications between you and our server will be free from unauthorised access by third parties.
maintain your session and required details when you browse the SubHome Website, during account registration and during the booking process (session cookie)
collect website usage data for statistical/analytics purposes (analytics cookie)
direct you to the correct landing page based on your geo-location (geo-targeting cookie)
You may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. SubHome Website will not function properly if cookie setting is disabled.
COPYRIGHT & TRADE MARKS
The SubHome Website including the booking and other applications, text, graphics, designs, audio and video clips, property and destination information and all other content thereon are the exclusive properties of SubHome and/or its content suppliers.
You may use the SubHome Website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws.
All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the SubHome Website are owned by or licensed to SubHome and their respective owners and may not be used, reproduced or modified without the prior written approval of SubHome.
You hereby irrevocably agree to indemnify and keep us indemnified against all liabilities, claims, losses and expenses, including any legal fees that may be incurred by us in connection with or arising from (1) your use or misuse of this Site and the services provided herein; or (2) your breach of these terms and conditions howsoever occasioned; or (3) any intellectual property right or proprietary right infringement claim made by a third party against us in connection with your use of this Site.
The SubHome Website, the services provided and all content thereon are supplied “as is” and “as available”. SubHome provides no guarantee, representations or warranties of any kind, either express or implied, regarding the website and content. You are solely responsible for your use thereof.
While we will make every effort to ensure that the information on the SubHome Website is accurate and published in good faith. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited, SubHome does not warrant or represent the accuracy of the information displayed and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.
SubHome will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of the SubHome Website or the use thereof or any services purchased from the SubHome Website, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.
The various linked sites on the SubHome Website allows for further link-up and interaction between Guests and the said sites for promotions and other interactive mediums. The inclusion of all website links on our SubHome Website does not imply endorsement by SubHome of such linked sites, or any association with their operations. These sites are outside the control of SubHome. We will not be responsible for the content on the linked sites or your use thereof.
Any disputes arising out of or related to the Site or these terms & conditions or your contract with SubHome shall be handled individually without any class action and is governed by the laws of the country where the Property you booked your stay with is located and any disputes shall be settled in the courts of that country.
All other matters concerning or relating to the SubHome Website shall be governed by the laws of Malaysia and the Malaysian courts shall have jurisdiction therein.
CHANGES TO THE THESE TERMS & CONDITIONS
SubHome reserves the right to cancel, amend or vary the arrangements and content featured on the SubHome Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice. Your continued use of the Subhome Website will constitute your acceptance of any such cancellation, amendment, or variation.
CONFLICT BETWEEN ENGLISH TEXT AND OTHER LANGUAGE TEXT
If there is any conflict or discrepancy between the English text of these Terms and Conditions and any translation thereof into any other language, the English text shall prevail.